Tech Support Specialist

We are seeking a highly relational and communicative Tier 1 Tech Support Specialist to provide essential technical assistance to our client. In this role, you will be the first point of contact for troubleshooting hardware, software, and connectivity issues. The ideal candidate possesses excellent cultural awareness and the ability to patiently guide users through physical technical fixes over the phone, ensuring minimal downtime and a positive support experience.

Responsibilities

• Provide support and troubleshooting for Windows laptops, specifically Lenovo models
• Assist users with iPhone and Android devices, including connecting them to emails, calendars, and Multi-Factor Authentication (MFA)
• Manage and troubleshoot docking station setups, including dual-screen configurations, keyboards, and mice
• Answer and resolve general Tier 1 support issues received over the phone
• Identify and troubleshoot general network connectivity issu...