Tech Support Specialist

We are looking for an analytical, solution-oriented, and service-driven professional who enjoys solving problems in digital environments. The TechSupport Customer Service Specialist combines excellent customer service skills with a solid technical foundation — capable of managing complex cases, analyzing data and logs, and coordinating with development teams while keeping the customer experience at heart.

The ideal candidate thrives in a fast-paced environment, approaches challenges with curiosity, and maintains a collaborative mindset to enhance processes, documentation, and merchant satisfaction.

MAIN RESPONSIBILITIES

Customer Support & Case Management

• Handle customer inquiries via ticketing systems with professionalism, empathy, and technical accuracy.
• Classify and prioritize issues based on urgency, business impact, and technical complexity.
• Ensure every interaction reflects high-quality communication and adheren...