Technical Account Manager at MOZ Group

Elevate client success with MOZ Group as a Technical Account Manager in a hybrid model from Ottawa. Ensure seamless client transitions post-sale while providing expert technical support for high-volume accounts.

MOZ Group is seeking a Technical Account Manager with 3-5+ years of experience. You will lead onboarding processes, assist in technical escalations, and align client feedback with product teams. Your role is vital in optimizing deliverability and expanding account opportunities.

Key Responsibilities: • Coordinate smooth client onboarding and implementation • Serve as the primary technical contact for escalations • Analyze sending logs to enhance inbox placement • Conduct technical business reviews with clients • Partner with sales for account renewals and expansions

Requirements: • 3-5+ years in a technical customer-facing role • Proficient in email infrastructure and API troubleshooting • Exceptional communication skills for diverse stakeholders • St...