Technical account manager - cape town

Cape Town, South Africa | Posted on 24/04/2026

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged and happy, which makes it a perfect working environment.

Scope: To ensure that the daily, weekly, and monthly operations and reconciliations - financial, technical, and otherwise are according to expectations and to enhance the customers’ experience by providing value-added services from a technical perspective.

Key Performance Areas: Support customers based on products and services contracted as per SLA. Plan and meet SLA response times. Customer Support Tickets managed and closed timeously. Conduct Customer Training to customer satisfaction. Develop and execute Standard Operating procedures (SOP’s). Monitor and maintain uptime of all systems and ensure da...