Technical account manager - cape town

Cape Town, South Africa | Posted on 24/04/2026

Scope: To ensure that the daily, weekly, and monthly operations and reconciliations – financial, technical, and otherwise – are according to expectations and to enhance the customers’ experience by providing value-added services from a technical perspective. Key Performance Areas Support customers based on products and services contracted as per SLA. Plan and meet SLA response times. Customer Support Tickets managed and closed timeously. Conduct Customer Training to customer satisfaction. Develop and execute standard operating procedures (SOPs). Monitor and maintain uptime of all systems and ensure data and customer outputs made available as per SLA and that SOPs are executed as required. Meet regularly with Customer Operational staff. Ensure financial viability of customer accounts. Build long-term relationships with new and existing customers. Requirements Key Responsibilities Perform frequent audits of each a...