Technical account manager

Technical Account Manager
Full Time
Company profile: srinsofttech.com/contact.html
Primary Skillset:
Design background
Any Tool knowledge in Mech/Manufacturing Industry - Ex: Inventor, Creo, Revit
Roles:
1. Customer Relationship Management
○ Serve as the primary technical point of contact
○ Build and maintain strong, long-term relationships by understanding customers' business needs and technical environments.
○ Act as a trusted advisor, ensuring customers achieve maximum value from the product.
2. Technical Support & Guidance
○ Troubleshoot, resolve, and escalate complex technical issues in collaboration with support and engineering teams.
○ Provide proactive guidance, best practices, and technical recommendations tailored to the customer’s use case.
○ Conduct regular health checks on customer environments to ensure smooth operation.
3. Customer Success & Retention
○ Timely update on deliverables to the customer and work with planning te...