Technical Account Manager (Cybersecurity) (Xico)

We are looking for a Technical Account Manager (TAM) for our Cybersecurity Business Line to join our Mexico City office and support key customers utilizing the Verimatrix XTD, our suite of app protection products.
This role is crucial in ensuring customer success by providing expert technical guidance, proactive solutions, and strategic support to maximize the value of our security offerings.Main responsibilitiesAct as the primary technical liaison for key enterprise customers using Verimatrix XTD, ensuring smooth implementation, adoption, and optimization of our cybersecurity solutions.Provide technical expertise and guidance, troubleshooting customer issues, analyzing logs, and diagnosing security-related challenges.Drive customer success and retention by offering proactive insights, training, and best practices on app security and threat detection.Collaborate with sales, engineering, and product teams to advocate for customer needs, influence product improvements, and enhance...