Technical Account Manager I

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

The Technical Account Manager delivers an industry‑leading customer experience for Sinch's largest enterprise customers, acting as a trusted technical advisor and owning the full support lifecycle to ensure service quality, operational excellence, and long‑term customer success.

Key Responsibilities

• Manage the full ticket lifecycle, ensuring timely triage, prioritization, and SLA‑aligned resolution.
• Lead incident management, including severity assessment, escalation, communication, and post‑incident follow‑up.
• Serve as the primary technical point of contact, providing proactive guidance and support.
• Collaborate closely with Account Teams and cross‑functional groups (Support, ...