Technical Account Manager (IT)

Own the relationship. Shape the strategy. Make IT matter.

First Focus is Australia’s (aka the West Island) #1 mid‑market Managed Service Provider, 9 years running. Cloudtango says so, and we are far too modest to argue with independent validation. We now have almost 400 staff across New Zealand, Australia and the Philippines, and after 15+ years of steady growth, we have our sights set firmly on becoming New Zealand’s #1 too. No pressure, Christchurch. Well, maybe a little.

We are informed, aligned, supportive and we reward performance. We hire smart people, give them real responsibility, and back them properly. No politics. No smoke and mirrors. Just good people doing meaningful work, ideally without needing to explain why the Wi‑Fi dropped out during a nor’wester.

The Role

This is a senior relationship and strategy role, not a ticket‑chasing, meeting‑filling, “let’s circle back until everyone loses the will to live” kind of position.