Job Description
Drive customer success as a Technical Account Manager at Axon, focusing on building long-term strategic partnerships. Utilize your technical expertise in a hybrid role, supporting important clients and ensuring alignment with Axon’s cutting-edge solutions. In this position, you will serve as the key technical liaison, engaging with customers to enhance their operational goals.
Your role involves monitoring support tickets, collaborating with teams to drive improvements, and contributing to product roadmaps. You will leverage your extensive IT experience and robust background in software and network administration to provide exemplary service.
Key Responsibilities
- Achieve expertise in Axon technologies, primarily Axon Records
- Act as the technical liaison between Axon and customers
- Participate in operational meetings to ensure effective communication
- Monitor support tickets and provide tier 2 technical troubleshooting
- ...
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