Technical Account Manager

About the Role

As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.

Roles and Responsibilities

• Build healthy relationships with customer's tech contacts, help them unblock challenges and turn them into advocates.
• Understand merchant queries, analyze them and do hands-on troubleshooting to ensure merchant's day-to-day technical challenges are resolved in a timely and professional manner.
• TAM will have a good understanding of the payment product stack.
• Report issues or bugs to Product / Software engineering teams by raising Jira and work towards a resolution with collaboration. ...