Technical Account Manager

About the Role At ThousandEyes, we operate a little bit differently than most software‑as‑a‑service providers: we recognize that delivery of an amazing customer experience is key to driving longer‑term value and creating customers for life. We hire industry veterans—people with tried and true experience in the area of network‑based service delivery. The Technical Account Manager (TAM) role is a proactive technical support position for premium support accounts. You will be responsible for supporting a select number of named accounts, aligned to the customers business hours, and you will not be working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow‑the‑sun model. The TAM provides premium support for those that purchase the TAM service. The key value includes providing customers with a named support engineer who understands their team and network. The TAM works on customer problems, helps optimize cus...