Technical Account Manager

As a Technical Account Manager, you will be responsible for helping customers maximize the value of security services to protect their networks. This role focuses on managing customer relationships, supporting service operations, identifying technical enhancements, and acting as a trusted advisor to customers on detection and response capabilities.

This role is ideal for a seasoned SOC Analyst or Sales Engineer with experience in cybersecurity who is looking to broaden their cyber skills with a strong focus on detection and response to cyber incidents.

KEY RESPONSIBILITIES

You will:

• Act as the customer advocate within the organization
• Own the operational relationships with customers.
• Assist the operational teams in resolving issues that arise during the delivery of services.
• Identify and implement technical enhancements to services with the assistance of engineers and architects to driv...