Technical Account Manager

Job Description

Our Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform, allowing them to provide an outstanding customer experience (CX). They partner with agents, admins, IT teams, CX Directors and Executives because our TAMs believe that extraordinary relationships mean outstanding value from Zendesk.

The TAM role is not to develop or perform implementations, but to work with the client’s team to guide and provide methodologies for implementation and to suggest workarounds to limitations. Starting by understanding a customer’s business strategy, working alongside our excellent Zendesk Success and Account Executives, TAMs dig deep into how our clients use our product focusing on overall use-cases, looking into configurations, integrations and apps.

Responsabilities: