Technical Account Manager

We are seeking a dynamic Technical Account Manager to manage and grow relationships with crypto merchants across the APAC region. In this role, you will act as the primary point of contact for commercial, operational, and technical matters, helping our partners leverage our products to drive business growth. You will coordinate onboarding, monitor performance, resolve issues, and contribute to revenue expansion within the crypto vertical, all while ensuring an exceptional merchant experience.

Key Responsibilities:

Develop and maintain strong relationships with crypto merchants, acting as their trusted advisor and advocate within the organization.

Serve as the primary point of contact for clients, handling commercial, operational, and technical inquiries.

Coordinate onboarding of new crypto partners, including Sandbox and Production access.

Track and monitor account performance (transaction volumes, PM approval rates, fail...