Technical Account Manager

About us:

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:

• Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction Address product related questions and technical challenges
• Educate customers on how existing and new product features and functionality work
• Generate periodic service performance reports and monitor service metrics to ensure optimal performance
• Act as the interface to Viasat's support organization so as to appropriately route customer requests and efficiently address criti...