Technical Account Manager | Thousandeyes

About The RoleAt ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We've recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life.We hire industry veterans - people with tried and true experience in the area of network-based service deliveryThe TAM role is a proactive technical support role for premium support accounts: you'll be responsible for supporting a select number of named accounts, aligned to the customers business hours, and not working on a rotational shift.The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model.The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network.TAM's work customer problems, help optimize customer networks, provide tra...