Technical Account Mgmt

Job Description Summary:

Fortinet is growing and we are expanding our Advanced support team. We are looking for a passionate Advanced Support Manager to manage a team of engineers to deliver technical support excellence to high profile customers within the region.

As an Technical Account Mgmt, you will need to build and maintain long-term relationships with our customers, as well as providing guidance to a team of Technical Account Managers and Advanced Support Engineers.

This position requires both management skills to carry out day-2-day supervision of the team, as well as strong customer facing skills particular in the telco and large enterprise space when engaging with our customers.

The position requires strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing w...