Technical Accounts Manager Fostering Engagement and Operational Excellence

Drive operational success and client satisfaction as a Technical Accounts Manager. Lead a dedicated team in delivering proactive customer service and achieving high engagement targets in a remote capacity.
In this critical role, you will manage and nurture a team of Technical Account Managers focused on supporting enterprise clients. Your leadership will ensure adherence to defined OKRs while refining support processes and improving customer outcomes. Engaging cross-functionally with stakeholders will be essential for optimizing service delivery and fostering a culture of excellence.
Key Responsibilities:
• Lead and mentor the Technical Account Management team
• Ensure achievement of customer engagement and metrics
• Drive alignment with support and product teams
• Establish and maintain effective TAM playbooks
• Monitor account health and customer feedback trends
Requirements:
• 5+ years in enterprise technical roles
• Experience as a Technical Account Ma...