Technical Administrator: RA

ROLE PURPOSE

The Technical Administrator provides operational and technical administrative support within the Commercial and Service Operations environment. The role is responsible for the accurate processing of service requests and sales orders, maintaining data integrity across systems, and supporting turnaround times in line with agreed SLAs, internal governance, and client requirements.

ROLE REQUIREMENT

Order & Service Request Administration

• Capture, validate, and process service requests and sales orders end-to-end within CRM and order management systems.
• Verify completeness and accuracy of supporting documentation prior to submission.
• Maintain ownership of assigned requests through to resolution, escalating exceptions where required.

Operational Support

• Support order fulfilment processes across Sales, Service Delivery, Billing, and Quality teams.
• Monitor work queues and...