Technical Analyst At Fcc Edmonton

Become a Technical Analyst at FCC, where you’ll translate business needs into effective technology solutions. This hybrid role focuses on system configuration, troubleshooting, and enhancing operations for our customers. This permanent position requires a diploma in information technology or computer science and at least two years of service desk experience. As a crucial member of the team, you will gather requirements and implement technical solutions that support FCC’s mission in Canadian agriculture. Your role also emphasizes customer service, leveraging both analytical skills and best practices to deliver exceptional support.

Key Responsibilities

• Develop and support tools to enhance business capabilities
• Lead technical and stakeholder meetings effectively
• Provide support via phone, email, chat, and in-person
• Troubleshoot second-level IT support issues with documentation
• Facilitate major IT incident resolutions