Technical Analyst for Support Services

Elevate your IT expertise with a permanent Technical Analyst role focused on support services. Join a hybrid team at FCC, helping users navigate technology challenges smoothly.
In this key position, you will solve service desk issues while engaging with both technical and non-technical users. Collaborate with a high-performing team to ensure service goals are met, and support technology setups onsite when needed. Your strong understanding of commercial off-the-shelf tools and systematic approach will help in configuring solutions effectively.
Key Responsibilities:
• Resolve common IT issues through direct interactions
• Manage and maintain inventory for physical assets
• Troubleshoot first-level IT support issues across platforms
• Answer user inquiries via phone, email, or chat
• Create documentation for recurring technical issues
Requirements:
• Degree in computer science, engineering, or mathematics
• In-depth knowledge of common software and operating ...