Technical Analyst

The role 

As an Infrastructure Analyst, you will be the first point of contact for many of our clients—both via phone and through ticketing systems. In this role, you’ll be responsible for triaging, investigating, and resolving customer incidents and problems, ensuring they are escalated appropriately to deliver the most efficient and effective outcomes.

The Private Cloud Team specialises in technologies such as VMware vSphere, VMware NSX, Veeam, and Nimble/3PAR/StoreOnce storage arrays, as well as UCS cloud computing architecture. As part of the role, you’ll also develop foundational knowledge across a range of technologies, including cross‑skilling in areas such as Commvault Backup, Windows OS, and Linux OS.

What will I be doing?

• Manage customer tickets both technically and procedurally via ANS Support channels in line with defined SLAs and KPIs.
• Understa...