Technical and Service Manager

Technical and Service Manager

The Technical and Service Manager is responsible for managing all aspects of
day-to-day operational Technical, Project and Service Support. Work closely with all operational areas of their
assigned accounts to:

• Management of the Technical Proposals Team, Applications and Survey & Audit Teams.
• Ensure Incident Management processes are followed effectively (escalation and notification).
• Management of the technical and product support process utilising resource from the technical team and ensuring full engagement with
• To strive to provide exemplary technical advice and deliver the best Company Experience to our Customers
• Offering Technical Support to the Field Sales Team and External Customers
• Process management and co-ordination incidents affecting their respective customers, in conjunction with sales team to ensure and prevent reoccurrences of the same issue.
• Monitoring...