Technical Application Specialist

Job Overview

We’re building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team in the Vernon, BC area.

Responsibilities

• Monitor the support queue, investigate and document support cases, and gather information to resolve or escape issues.
• Manage and follow up on assigned support cases, providing timely and professional updates to customers by phone and email.
• Escalate P1 and urgent issues to the Support Manager as needed.
• Provide functional application training to customers on Epicor products.
• Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required.

Qualifications

• 3+ years of applicable experience and demonstrated success in a similar role.
• Post‑secondary education in a related discipline or equivalent ind...