Technical Assistant, Learning Support Systems

Location: Rochester, NY Category: Professional Staff Job Type: Full Time Posted On: Mon May 18 2026 Job Description:
Function of Position:

Reporting to the Director of Learning Support Systems, the Technical Assistant maintains the day-to-day operations of the Downtown Campus Tutoring & Academic Assistance Center (TAAC), ensuring that students, tutors, and student aides have reliable access to the tools and systems needed for academic success. This role provides hands-on support and assists in delivering a seamless in-person and virtual tutoring experience. This is a 10-month Faculty support position.

Examples of Duties & Responsibilities:


+ Provide frontline support for students, tutors, and student aides

+ Enforce TAAC and Learning Commons expectations

+ Assist with training student aides and tutors on the effective use of TAAC resources, software, and digital tools

+ Monitor center performance and report recurring...