Technical Associate (Customer Service)

Key Responsibilities Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site. Conduct pre-installation assistance to customer as well as post installation visit and check up. Provide field service support and troubleshooting to the machines for local & overseas customers Responds to customer complaints and Perform scheduled and un-scheduled service support. Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical). Prepare complete service reports and details on daily service job and customer correspondence Educate customers on basic maintenance & technical support of machine tool for customer's benefits Properly document, label, and return all defective parts resulting from service and repair Ensure all tools & equipments used are calibrated in good working order to Makino Standards. Ensure all tools and equipment provided is kept safe, and secure. Update service reports on all activities c...