Technical Business Analyst – API Migration & Integration

Role Overview

We are seeking a highly analytical and technically capable Technical Business Analyst to support complex migration and re-platform initiatives involving APIs, CRM platforms, and contact centre ecosystems. The ideal candidate will bridge business and technical teams by analysing legacy behaviours, documenting integration requirements, validating cross-system impacts, and supporting modern API‑led transformation programs.

This role requires someone who can navigate ambiguity, investigate deeply across interconnected systems, and produce concise, actionable artefacts that support delivery teams and business stakeholders.

Key Responsibilities

• Work on migration and re‑platform projects involving APIs, CRM systems, contact centre platforms, and enterprise integrations.
• Analyse and interpret API specifications, data mappings, and system interactions across multiple platforms.
• Extract and document business rules ...