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Technical Call Centre Support Agent

ASSA ABLOY
Full-time Johannesburg, Gauteng Information and Record Clerks
Posted:
February 20, 2026
Location:
Johannesburg, Gauteng, South Africa

Job Description

Purpose of the Role 


The Support Call Centre Agent is responsible for delivering first-line technical and customer support by managing inbound calls and customer emails, resolving queries and complaints, and maintaining a high standard of service delivery. The role includes troubleshooting issues, documenting interactions, escalating complex cases where necessary, and providing product-related assistance to both internal teams and external customers.

Key Responsibilities

Customer Support

  • Handle incoming customer calls and emails professionally and timeously.

  • Manage, investigate, and resolve customer queries and complaints.

  • Identify issues requiring escalation and refer them to the Technical Support Manager as needed.

  • Provide accurate and up-to-date product and service information to customers.

  • Research and source required information using internal systems and resources.

  • ...

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    Job Overview

    Job Type: Full-time
    Location: Johannesburg, South Africa
    Posted: February 20, 2026
    Deadline: April 01, 2026