Technical Call Centre Support Agent

Technical Call Centre Support Agent**Purpose of the Role**The Support Call Centre Agent is responsible for delivering first-line technical and customer support by managing inbound calls and customer emails, resolving queries and complaints, and maintaining a high standard of service delivery. The role includes troubleshooting issues, documenting interactions, escalating complex cases where necessary, and providing product-related assistance to both internal teams and external customers.**Key Responsibilities****Customer Support*** Handle incoming customer calls and emails professionally and timeously.* Manage, investigate, and resolve customer queries and complaints.* Identify issues requiring escalation and refer them to the Technical Support Manager as needed.* Provide accurate and up-to-date product and service information to customers.* Research and source required information using internal systems and resources.* Diagnose, investigate, and resolve customer issues using relevant s...