Technical Chat Support

As a Technical Chat Support Agent, you will be the first point of contact for customers, providing high-quality technical support and advice via chat. This is a full-time role based in Cebu Central Visayas. You will play a crucial role in ensuring TORCH Solutions' customers receive the best possible experience.

What you'll be doing

1. Providing technical support and troubleshooting assistance to customers via chat
2. Documenting customer interactions and resolutions accurately
3. Escalating complex issues to the appropriate teams when necessary
4. Identifying opportunities to improve customer service processes and procedures
5. Maintaining a positive, helpful, and professional demeanour at all times

What we're looking for

1. At least 1 year of experience in a customer service or technical support role
2. Excellent communication and problem-solving skills
3. Strong technical aptitude and the ability to quickly...