Technical Consultant for Hearth Solutions

Elevate customer satisfaction as a Technical Consultant at Napoleon, specializing in Hearth products and support. Provide top-tier service via phone, email, and chat to enhance user experience.

Reporting to the Technical Manager, you will engage with customers, addressing technical inquiries related to Hearth installations and troubleshooting mechanical issues. Your role involves documenting interactions in CRM systems, processing parts orders, and sharing crucial product information to improve service delivery.

Key Responsibilities: • Respond to technical inquiries and identify root causes • Troubleshoot installation and mechanical challenges • Document case information in CRM for accurate follow-up • Maintain and update support documentation as necessary • Track and report potential product quality issues

Requirements: • Experience in Hearth manufacturing preferred • Minimum G3 certification or equivalent experience • Proficient in Microsoft Office and CRM ...