Technical Consulting Engineer - Network Security/Firewall (Xico)

Who You Are

You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers. You will also provide technology/product training and intellectual property material as required. You'll act as focal point for large account network problem resolution.

Roles and Responsibilities

• Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
• Submit complete and correct defect reports with collaboration and supervision.
• Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
• Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

Minimum Qualifications (Required to be initially considered f...