Technical Content Manager

Role: Technical Content Manager What will you create and do? We are looking for a strategic and execution-oriented Technical Content Manager to lead and scale our product documentation and content experience across platforms. This role is responsible for defining the documentation strategy, standards, and governance across multiple product lines, ensuring that our documentation is clear, user-centric, scalable, and aligned with business and product priorities. You will shape the overall direction of documentation at SMS Magic / Conversive, enabling customers, partners, and internal teams to effectively understand and use our platform. This role requires a strong blend of technical writing expertise, content strategy, stakeholder management, and data-driven decision-making. The ideal candidate will bring strong experience in SaaS/technology documentation environments, leading cross-functional content initiatives, and implementing scalable documentation systems using automation and AI-as...