Technical Coordinator

1.Received request, concern and issues via email and ticket monitoring.

2.Provide acknowledgement, timely and regular update/feedback on client’s requests or queries.

3.Create a service ticket for warranty / billable repair process.

4.Secure schedule to dispatch for onsite visit / service completion.

5.Manage timely updates to client’s pending service request until service is completed.

6.Validate if there are void / under warranty part.

7.Send formal quotation to customers for void / out warranty units and other billable service task.

8.Validate the report of technical / provincial service partners and update accordingly.

9.      Re-route customers to point person if concern was forwarded to them but non service related.

10.  Monitor and keep track of all open ticket until closed or resolved.