Technical Customer Service Lead

Arkray Industry West, Inc.

Full-time Manila, Metro Manila Engineering

Posted:

March 03, 2026

Location:

Manila, Metro Manila, Philippines

Job Description

Lead, train, and supervise the customer service team. 
Serve as the main contact for customer service and technical support. 
Handle complex product inquiries professionally and redirect disease-related questions as needed. 
Manage the department email inbox. 
Provide on-call and after-hours support for urgent customer needs. 
Collaborate with Marketing, Sales, Order Services, Quality, Regulatory, and Distribution teams to support customers. 
Maintain accurate and compliant documentation of customer interactions. 
Identify and report product issues, including processing FDA incident reports. 
Complete daily tasks such as follow-up calls, open call queries, dashboard reviews, and reviewing recorded calls. 
Support sales operations by creating Business Partner Masters and Sales Orders. 
Run department reports (e.g., 3CX stats) and update schedules (on-call and holidays). 
Manage department ...
                

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Job Overview

Job Type: Full-time

Location: Manila, Philippines

Posted: March 03, 2026

Deadline: April 12, 2026