Technical Customer Success Executive

About SARC MEDIQ

SARC MEDIQ builds AI-driven clinical documentation and diagnostic solutions for healthcare providers. Our products are used by clinicians in real clinical environments, where reliability, accuracy, and workflow fit matter. We partner closely with customers to streamline operations, improve documentation quality, and support better patient care. Learn more at

Job Summary

We are seeking a Technical Support and Customer Success Executive who can operate at the intersection of technology, customer experience, and healthcare workflows. This role is responsible not only for resolving technical issues, but also for ensuring customers successfully adopt, use, and gain value from our platform.

The ideal candidate is technically strong, customer-focused, and comfortable owning issues end-to-end, from first contact through resolution and follow-up. You should enjoy troubleshooting, guiding users, and acting as a trusted partner to custom...