Technical Customer Success Manager

Technical Customer Success Manager

Location: Helsinki

Experience with Datacenter Services is a must

Technical Operations experience is essential

Industry Knowledge

• Strong understanding of colocation, datacenter services, and related technologies.
• Experience in managing enterprise-level customer relationships and delivering complex IT solutions.
• Leadership Skills: Proven ability to lead and develop high-performing customer success teams.
• Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering exceptional service.

Qualifications

• Education: Bachelor's degree in Business, Information Technology, or a related field. An MBA or relevant certifications (e.g., Customer Success Manager (CSM), ITIL) is a plus.
• Experience: Minimum of 8-10 years of experience in customer success, account management, or related roles within the IT, telecommunications, or datacente...