Technical Customer Support Specialist

Location: Remote

Team: Customer Experience

Company: Distance AI

About Distance AI

Distance is a sales automation platform that helps service businesses communicate better with customers, collect leads, and prioritize opportunities—powered by our AI agent, Miles. We’re growing quickly and looking for an experienced technical support specialist who can help our customers get the most out of our platform.

Role Overview

We’re looking for a hands-on, technically strong Customer Support Specialist with at least 4 years of experience supporting software products. You’ll work directly with customers to troubleshoot issues, debug configurations, and ensure successful adoption of Distance. You’ll collaborate tightly with engineering, product, and our onboarding teams to surface insights and resolve issues quickly...