Technical Customer Support Specialist

**Job Description Summary**
Technical Customer Support Specialist is responsible for supporting day-to-day business operations of BD Learning Academy and associated learning platforms. The role will assist business partners, customers, IT, and stakeholders in providing technical customer support.

**Job Description**

**Main responsibilities will include:**

**Technical**

+ Primary customer and internal associate support for customer facing BD portals including, but not limited, to BD Learning Academy (BDLA), My BD Learning:
+ Day-to-day system and course access support for end users, including new user confirmations and access level validations
+ Tier 1 customer support, including registrations, logins, and browser issues, as well as locating, accessing and using courses and portal functionality
+ Tier 2 customer support, including database corrections, batch user list imports, assisting customer learning manager and educators with various ...