Technical Delivery Lead

**Role Overview**

We are looking for a hands-on Technical Delivery Lead to own daily Salesforce support with the help of a Salesforce support admin to ensure consistent, high-quality delivery. Beyond support, this role serves as a key coordination point between our India and US based, remote Salesforce technical team and its various workstreams.

While support is the primary focus, the role extends beyond ticket management. The Technical Delivery Lead will also scope and execute smaller technical initiatives (e.g., automation, tech debt, cross-functional fixes). They will act as the technical lead and delivery owner for the support workstream, balancing daily operational needs with forward-looking improvements across the Salesforce ecosystem.

The ideal candidate brings hands-on Salesforce expertise, strong technical leadership within globally distributed teams, and the ability to elicit and translate business needs into scalable solutions. This role requires c...