Technical Delivery Manager - ITSM

We are seeking an experienced Technical Delivery Manager with strong ServiceNow development expertise to support the delivery of ICT Service Management initiatives within a large, complex enterprise environment. This role is suited to a hands-on technical leader who can design, develop and deliver ServiceNow enhancements while guiding technical outcomes across projects and operational teams.
Working within a mature technology function, you will play a key role in architecting, designing and implementing solutions aligned to enterprise standards, while contributing to the continual improvement of ITSM capabilities.

Key Responsibilities

Lead and contribute to the technical design, architecture and delivery of ServiceNow solutions, enhancements and new modules

Perform hands-on development including scripting, coding and automation within ServiceNow

Collaborate with internal and external teams to implement process improvements, workflows an...