Technical Engineer Contact Center

**Johnson Controls** is a global leader in smart, healthy, and sustainable buildings.With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions.Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe.We are looking for a **Technical Engineer Contact Center.
****What will you do?
**The **Technical Engineer - Contact Center** plays a key role in designing, implementing, supporting, and optimizing the technologies that enable our customer experience operations.You will work closely with cross‐functional teams—including IT, Customer Service, Vendor Partners, and Operations—to ensure our contact center platforms are reliable, scalable, and continuously improving.
**How will you do it?
**- Provide advanced technical support for contact center infrastructure (voice, chat, IVR, ACD, integrations, call recording, etc.).
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