Technical Helpdesk Specialist

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Technical Helpdesk Specialist is responsible for all EMEA Commercial Cards, hence they are representing not specific portfolio’s but all clients in EMEA. Apart from Commercial Card products, the agents are responsible for Spring by Citi. The position also supports the Follow The Sun model of client service, thus a cooperation with other regions stakeholders is required.

**Responsibilities:**

+ Effectively analyse and solve the online technical system issues reported by the client via email or calls including resetting passwords or fixing log in issues
+ Efficiently utilise both internal and client facing sy...