Technical Lead – CCaaS & Agentic AI Amazon Connect

Location: Toronto, Ontario

We are seeking a Technical Lead to provide end-to-end technical leadership for contact center modernization and Agentic AI initiatives. This is a high-impact role where you will own the Amazon Connect architecture, design sophisticated agentic workflows, and oversee complex cloud integrations. You will lead activities from design through to deployment, guiding multidisciplinary teams to deliver scalable, secure, and production-ready solutions that merge traditional CCaaS with the next generation of AI capabilities.

Special Perks This role offers a hybrid work model, balancing the collaboration of an office environment with the flexibility of working from home.

Must Have Skills

Technical Architecture & Design: Own the end-to-end CCaaS architecture, ensuring all Amazon Connect components and cloud integrations are scalable and secure.

Agentic Workflow Ownership: Lead the development of agentic AI workflows, including...