Technical Lead, Deployment & Escalation / Chef Technique, Déploiement et Escalade

Job Overview

Versaterm is a global public safety solutions company that helps agencies transform how they serve their communities. Since 1977, we have built an ecosystem of intuitive tools for public safety agencies, forensic labs, court systems, schools, and other institutions.

Responsibilities

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non‑911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Act as primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, an...