Technical Lead NG911 at Versaterm

Elevate your career with Versaterm as a Technical Lead NG911, focusing on advanced support and team management for critical telephony solutions. This role encompasses both NG911 and non-911 environments.

As a Technical Lead, you will have the unique opportunity to oversee Level 2 and Level 3 technical resources dedicated to deployment projects. Your expertise in VoIP and telephony will guide teams through complex escalations and enhance community safety through innovative solutions. Additionally, you will be responsible for ensuring high-quality execution and ongoing staff development across technical operations.

Key Responsibilities:
• Lead technical resources for installations and implementation projects
• Manage and coordinate Level 2 and Level 3 support teams
• Validate technical architectures according to NG911 standards
• Ensure quality and standardization across environments
• Support deployment projects from design to prod...