Technical Lead

Ipsos

Full-time santiago, santiago Other-General

Posted:

March 04, 2026

Location:

santiago, santiago, Chile

Job Description

                    Responsibilities  Establish and own the XM reference architecture spanning Medallia and Qualtrics: data model, identity resolution, consent, security, and integration patterns. 
Lead complex solution design and technical reviews for high-risk/strategic initiatives; serve as final escalation point for platform issues and performance tuning. 
Define survey and analytics standards: sampling strategies, suppression/fatigue rules, text analytics taxonomy, driver modeling, dashboard conventions, and KPI definitions. 
Oversee integration strategy: CRM, care platforms, marketing tech, data platforms; ensure robust APIs, webhook orchestration, event tracking, and data quality SLAs. 
Lead R&D and vendor roadmapping with Medallia and Qualtrics; evaluate new features (e.g., AI/ML, iQ Predict, Text/iQ, Athena) and pilot adoption. 
Define operational excellence metrics: platform reliability, survey latency, data freshness, ticketing SLAs, ...
                

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Job Overview

Job Type: Full-time

Location: santiago, Chile

Posted: March 04, 2026

Deadline: April 13, 2026