Technical Manager

Job Title: Latin America Technical Manager

Job Responsibilities:

• Technical Training: Conduct online and on-site technical training for LATAM service providers and clients.
• Spanish Documentation: Prepare all Spanish technical materials (Service Manuals, BOMs, FAQs) for product launches.
• Daily Tech Support: Provide daily maintenance guidance and remote troubleshooting support to local service providers.
• Quality Supervision: Supervise service providers' repair quality and conduct regular after-sales system audits.
• Cross-department Support: Collaborate with Sales and Call Center teams to provide technical support for key accounts and customers.
• HQ Reporting: Report front-line technical issues and market quality data to Headquarters regularly.
• KPI Monitoring: Track service KPIs and failure data to improve regional after-sales performance.
• Product Improvement: Feedback product defects to R&D...