Technical Manager

Job Title: Latin America Technical Manager

Job Responsibilities:

1. Technical Training: Conduct online and on-site technical training for LATAM service providers and clients.
2. Spanish Documentation: Prepare all Spanish technical materials (Service Manuals, BOMs, FAQs) for product launches.
3. Daily Tech Support: Provide daily maintenance guidance and remote troubleshooting support to local service providers.
4. Quality Supervision: Supervise service providers' repair quality and conduct regular after-sales system audits.
5. Cross-department Support: Collaborate with Sales and Call Center teams to provide technical support for key accounts and customers.
6. HQ Reporting: Report front-line technical issues and market quality data to Headquarters regularly.
7. KPI Monitoring: Track service KPIs and failure data to improve regional after-sales performance.
8. Product Improvement: Feedback pr...